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Introducing the User Experience Health Check

Today we introduced the User Experience Health Check during the 10th Information Architecture Summit in Memphis, TN. It is great to see this technique out there and available so other people can try it out and see if it works for their contexts.

Here is the presentation (slightly updated so it makes sense for people who were not present during the session):

Please let us know what you think. We are happy to answer any questions or help you get started on your own. The only value of a technique like this is if people use it and get something out of it. Please use it until it break and help us evolve it!

We’ll post the audio when we find out how to get it from the awesome people from Boxes & Arrows who recorded the entire IA Summit for podcasts.

We will also share the spreadsheet template where you capture all the capabilities, scores and benchrmarks so you can make the most minimal effort to give your first try at the UX Health Check :)


Jay Fienberg said,

March 25, 2009 @ 12:00 pm

Great and useful!

I worked on a project a long time ago where a number of “value indices” were defined and normalized, e.g., across 10 dimensions, the best value was 100 and worst value was 0. And, the UX Health Check metrics reminded me of that, and how we looked at progress / changes.

One of the useful ways we looked at the increase / decrease in value over multiple dimensions was using a radial plot–it’s a handy visualization of multiple dimensions against a normalized index.

Here’s an example radial plot I found on the web–probably will make more sense when you look at the picture:

So, I am imagining that one could visualize the UX metrics in the health check using a radial plot. Using that image as an example, one would show the UX metrics as the axes (where the month names are shown).

Radial plots can also show multiple time periods in comparison, for example this year and last year on the same plot.

Anyway, might be another useful way to chart progress.


Livia Labate said,

March 26, 2009 @ 12:50 pm

Thanks Jay!

I like where you’re going with that. I myself am a big fan of this kind of visualization, i.e.:

I think finding better ways to represent data that comes out of the UX Health Check can really enhance the message your are conveying about how the UX improvements are faring.

If you decide to give it a go, let me know! I’ll definitely keep in the back of my mind as something to experiment with.

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