My favourite band, Concrete Blonde, has sadly split up once and for all. Despite these incredibly sad news, I was happy to learn that the lead, Johnette Napolitano (also my absolutely favourite singer), will keep working and has just released a new solo album.
As the hardcore fan that I am, I had to get it right away, so I rushed to CD Baby, the main distributor and most horrible music ecommerce site ever. The ordering process was less painful than I expected given the overall site quality.
After receiving the message below, I had to redeem myself. I shop online a lot. Really. A LOT. But with this, I have to elect CD Baby the best customer service of 2006 (ok, to date). Read through:
Subject: Livia - Your CD Baby Order! (#1192544)
Date: Tue, 21 Feb 2006 17:32:31 -0800 (PST)
From: CD Baby loves Livia - orders@cdbaby.comLivia -
Thanks for your order with CD Baby!
[Shipping Address]
Qty Description Price
=== =========== =====
1 JOHNETTE NAPOLITANO: sketchbook 2 $12.97Sub Total $12.97
Shipping $2.25
Grand Total $15.22
Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved ‘Bon Voyage!’ to your package, on its way to you, in our private CD Baby jet on this day, Tuesday, February 21st.
I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as ‘Customer of the Year’. We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!
Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: cdbaby@cdbaby.com
http://cdbaby.com
